In order to purchase from salemmango.com website, you as a User have accepted the following terms and conditions given below upon signing up or continuing as Guest user. We reserves the right to add, delete, alter or modify these terms and conditions at any time.
You as a user are therefore advised to read carefully these terms and conditions every time you use the website www.salemmango.com.
Salemmango.com is a website operated by farmers and selling farm produce, primarily fruits, which you are aware, are perishable products. You understand that these food items cannot be stored beyond a certain time limit. Hence any return is bound to kill the quality of the product.
Hence, as a policy, we do not accept returns, for all products. Exception here are cases where you receive damaged, pressed, squeezed or crushed consignments. In such cases, you may return the consignment, provided you give us a call or send us and email when such consignments reach you and we will refund the amount by deducting shipping charges.
You are aware that once you place an order, our farmer members harvest the fruits, convert the raw food items to end products to process your orders. You are aware that fruits once harvested, food items once processed cannot be put back on to the trees or to raw stage. Hence, as a policy, orders once placed and paid for will not be cancelled. We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough and operationally we are in a position to do so.
Replacement Policy For Bad Mangoes
We, as a farmer body, are committed to give you the best fruits and complete returns for your every rupee. We hope you understand that these are naturally grown fruits and no one can fathom nature. Our mangoes are delicate fruits and they may likely get impacted by unruly weather. Hence, at time mangoes may go bad from inside or outside. It will be unfortunate if you receive such mangoes, but you need to understand that we will remain committed to you. Please be assured that we do not pack bad mangoes while we are shipping to you.
We Will Offer You Replacement In Two Cases
Damaged Fruits: Though in rare cases, but at times, the courier travel may damage the fruits by the time they reach you. In such a case, the box used to send the fruits to you will be damaged too. If you encounter such a box, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 12 hours of receiving such consignments. .
Bad or Rotten Fruits:
Though in rare cases, but at times, fruits that look perfectly good from outside, may be bad or rotten from inside. You understand that this is nature and not a man made product and we cannot, in spite of all efforts, say for sure what is inside the fruit. If you encounter such fruits, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 12 hours of receiving such consignments. To simplify this further, this means that when you encounter such fruits, which could be two or three days after receiving the parcel from courier, inform us within the time limit.
To make this even clearer, assume that you got the parcel three days ago and the mangoes were not yet ripe, today they ripen, and you cut them, and you find them bad, inform us with pictures within the time limit. If the whole consignment turns out bad, we replace it. For handful mangoes, we will send you discount codes of the value of the bad mangoes, which you can use on your next order.
In the event we are not able to provide you a replacement, for reasons including but not limited to season ending, not enough production, lack of service of courier, etc, we will issue you refunds for the amount you have paid us. Wherever possible, the refund will be given to the same payment source where the payment was made from. If that is not possible, refund will be issued to a bank account, the details of which will be asked from the email id which was used to place the order. The refunds will be remitted to your accounts after the end of the mango season, in between 2 to 15 June, every year!
We are not liable for any damages or loss caused by transit, loading, unloading, mishandled, or any loss arising due to the causes beyond its control such as Floods, Accidents, Fire, Theft, War etc.
We have made every effort to display the colors of our products that appear on the Website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
We ensure to pack the right size of fruits as mentioned in product description. As you know fruits are naturally grown and we don't have any control on it, there might be cases where we have to make adjustments to achieve right weight. There can be a deviation of plus or minus 10% from the mentioned size and if it exceeds the limit you can very well report to us via helpdesk and necessary action will be taken on it.
All our mangoes gradation is based on the weight of raw fruit when harvested and packed.
You are aware that the food items that we send to you are sent by third party courier companies and they are the best in their work, DTDC for instance, which we use. You are aware that when we dispatch the products to you, they go out of our control. You understand that they should reach you as soon as possible for them to remain their best. We send you a "shipped" update to as soon as they are taken over by the courier company and it is your responsibility to ensure that you or someone will be there at the given address to receive the box. This replacement and refunds will not hold good in the case that they have reached your city, but the delivery to you is delayed because you were unavailable, did not answer the call, or requested a later date for delivery or given wrong pincode, address. You understand that food items are perishables and delaying delivery is likely to hasten their perishability. Hence, we will not be liable to give any replacement or refund in such a case when the status check with the courier company shows that later delivery was requested.
You can write your concerns, questions, enquires to [email protected]. A Support ticket will be created to address the issue /query for which you need to login to access/ reply the ticket. The turn around time is 48 to 72 hours and if it's not attended you can escalate it and we will resolve in 5 working days. And the third esclation will be attended by top level directors of the firm which will take 30 working days. Please note we donot entertain or take issues upon mobile or through whatsapp as it will loose track of the issue.