We deliver to chennai within 3 days of receiving the order, for other locations the deliveries are made within 6 working days. It depends on the variety & first come first serve basis as we harvest only matured mangoes for the best taste. If there is shortage of stock the deliveries may get extended by a day or two (chances are very less), in such cases we keep our customers posted. The delivery timeline might be affected during emergency lockdowns like COVID-19
Once your order has been made and payment authorization has been received,you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID (eg. OD292926547869), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the we ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
Growing enough high quality chemical free mangoes of the many varieties we carry is a challenging undertaking. We do our best to estimate needs, and then to cultivate and prepare enough mangoes to satisfy 100% of those needs, but sometimes we fall short or demand increases over planned supply. Bad weather conditions, unknown pest attack’s, and other factors contribute to this problem. Rest assured that we are trying very hard to have every variety we list in sufficient quantity to meet demand. Advance communication with your salemmango customer excetuive regarding your needs, as early as possible, will help us to serve your tasty mangoes demand.
You can pay for your order using your Credit or Debit card, Net Banking, Amex cards, Paytm wallet, EMI, Paypal Money, UPI, NEFT Transfer. Payments are processed using our payment gateway partner Instamojo, Paytm, Paypal. There is NO Cash on Delivery available as these are perishable / food items
Our items are perishable products. We shall give our best to send quality products. We do not have any return policy and we do not entertain cancellation. However if the fruit is rotten or product is adamaged we do give you the replacement no matter what the delivery destination could be. Receiver should inform us within 12 hours of delivery with proof to replace or adjust in the next order.
We will endeavor to process your refund within 14 days of receiving the item. For items that are faulty or damaged, please note that shipping will be refunded at the standard rate cost and not at any premium rate cost that was paid when the order was placed.
Customers are invited to request complimentary samples through online website. The buyer has to make an initial deposit for samples and postage, which is totally redeemable at the time of placing the order. As soon as you place an order for a sample, you will get a coupon of the same amount, which can be used for placing the order..
Yes it does. To withstand transportation time, multiple courier handling points and heat, we make sure we pack raw/semi riped mangoes so that they reach the party in the right condition, which means mangoes may still be raw and greenish while there are received, and thus you might want to read the following tips:
a. Do not cut the mangoes as soon as you receive them, please let them ripen, turn little yellowish and softer with a sweet smell. If you cut them before time, they will taste sour.
b. Do not refrigerate the mangoes, keep them within the grass at a room temperature and do not keep them in an AC room
c. Once they are ripened, and ready to eat, you can put them in the fridge to increase the shelf life
d. You can also put them into a fridge for two hours before cutting them
e. Wash the mangoes with warm water before cutting them or before putting them in fridge after they have ripened.
f. As soon as you receive the box, take out the all the mangoes and put them in open air for 30 mins and then repack them in order of their color, green ones at bottom and yellowish at top, repeat this process daily, these will help mangoes ripening.
Mostly the mode of shipping is by Road however if customer demands we do provide Air Shipping, which delivers mangoes within 24 to 48 hours, however in such cases customers have to bear the additional cost at actuals.